【General Principles of After sales Service】

This mall guarantees that all products sold are genuine，Enjoy the same quality assurance as the products you purchase in person at the mall。Our mall also provides you with competitive product prices、Freight policy and after-sales service，Please feel free to purchase with confidence！

Products purchased on Liulu Network，All can be done according to《Law of the People's Republic of China on the Protection of Consumer Rights and Interests》and《Law of the People's Republic of China on Product Quality》Enjoy corresponding rights and benefits according to the regulations。If the product you purchased has quality issues that are regulated by national laws and regulations，Please contact our after-sales customer service promptly。During the transaction process of purchasing goods on Liulu Network, you，Divided by your payment，Pre sales before payment，After payment, it is called after-sales service，Before you make the payment，Please have a detailed understanding of the relevant service rules of Liulu Network and the detailed information of the product you want to purchase，If you have any questions, please contact our customer service，Place another order to purchase，To avoid after-sales disputes。Once payment is made, we will consider that you understand and agree to the relevant information about the product you purchased as described on this page。For after-sales service，We provide a complete product after-sales service system，Rest assured and worry free experience。

【Equivalent protection for physical stores】

The products you submit an order to purchase online on Liulu Mall enjoy the same after-sales service as all of our physical stores。

【7Return without reason】

“7Tian has no reason to return or exchange goods”Refers to the special after-sales service provided by Liuliu Mall to its customers，Customers can return or exchange specific products they have purchased according to regulations。Specifically, it is：

1、When you receive the product，Time shall be calculated from midnight on the second day after the date of receipt，full168The hour is7day；

2、When the buyer is dissatisfied with the goods after receiving them and wishes to return or exchange them；

3、Returns and exchanges due to quality issues，All postage fees must be borne by the seller，The definition of quality issues with returns or exchanges without reason within seven days is that the goods are damaged or incomplete；Returns and exchanges for non product quality issues，The buyer should bear the round-trip shipping cost；

4、Returns and exchanges require complete outer packaging upon receipt of the product、accessory、Hang tags, etc，Guaranteed for resale，Items purchased that have been intentionally damaged or have their labels removed and cannot be resold will not be returned or exchanged；

5、All reserved special sizes or customized products that have been processed belong to customized goods，Customized products according to customer requirements，Not Supported7Tian has no reason to return or exchange goods，can<Customized products10Day compensation for returns and exchanges>；

6、Products sold in non Liulu Mall，in compliance with：The product model number does not match perhaps Not submitting orders online and completing them according to the shopping process；

7、Once special items are opened or used, they cannot be returned or exchanged；

8、Special Reminder：To avoid economic losses caused by delayed goods，All returned and exchanged products，The buyer should return it within the specified time（Based on the time displayed on the logistics receipt and waybill）If the returned or exchanged goods cannot be shipped beyond the prescribed time，Please contact our customer service to negotiate a solution。

【Customized products10Day compensation for returns and exchanges】

Customized products that have already been processed and customized，Unable to conduct secondary sales，The customer needs to return the item again，For a better shopping experience，We have specially formulated<Customized products10Day compensation for returns and exchanges>Service Policy，The losses caused by this，The customer will bear the cost of the goods30%The cost of loss and the shipping cost incurred for returns and exchanges。 Returned goods must be kept in brand new condition and fully packaged（contain：Main product、attachment、package、carton、gift、Warranty certificate、document...class)；

The customer needs to provide feedback to the customer service of Liulu Mall regarding their requirements，After confirmation by the customer service of Liuliu Mall，Return the goods by express delivery。 If the value-added tax invoice has been issued，The customer is required to return the value-added tax invoice。If the original VAT invoice that has not been deducted cannot be provided, or《Application Form for Issuing Red Value Added Tax Special Invoice》，The customer shall bear the tax losses incurred as a result, The tax inclusive amount on the invoice14%；

【15Tian Exchange Service】

Liulu Mall promises to sell products normally（hereinafter referred to as“goods”，Excluding customized products and other special products），Complete product packaging、Accurate quantity、On the premise that the accessories are complete and can be resold，From the date of receipt of the goods by the customer15Within days, you can replace goods of equal value or receive free repairs。Simultaneously, the original invoice, relevant documents, and accessories must be returned，And bear the return shipping cost of the resulting goods。Once the delivery date is exceeded15day，We do not accept any unconditional returns or exchanges；

Returns, exchanges, and repairs caused by customer reasons，The shipping cost for warranty services provided during the warranty period shall be borne by the customer；Returns, exchanges, and repairs due to quality issues caused by Liulu Mall，The freight shall be borne by the service provider；

After Liulu Mall receives the returned goods and completes the inspection without any errors，Refund will be processed；

Products and situations that do not support returns or exchanges，Including but not limited to the following：

1、 According to the nature of the product and confirmed by the customer at the time of purchase that it is not suitable to return, purchasing agents or non stock products

2、Failed to send back the purchase invoice issued by Liulu Mall；Or if the invoice has been altered、Identification of Damage Effects

3、Damage caused by force majeure

4、Due to personal use、maintenance、Improper storage negligence、collision、abuse、Damage caused by disassembly or repair；Or tear it apart、Alter the label、Machine serial number、 Anti counterfeiting markings

5、Products sold in non Liulu Mall，in compliance with：The product model number does not match

6、Sealed packaged goods and other products have already been opened

7、Catalog、Warranty card altered、deface、Missing unreturned items

10、Other individuals who are not eligible for returns according to laws and regulations，in compliance with:Intellectual Property Protection、Virtual goods, etc

 【After sales warranty service】

Liulu Mall provides free repair services for product quality issues during the corresponding warranty period；

Liulu Mall has non product quality issues during the corresponding quality assurance period of the products（Including consumables）Products beyond the warranty period of Liulu Mall will be provided with paid repair services。

Cash customers need to confirm receipt of customer repair fees before sending out the repaired goods。

Return product instructions When customers return goods, the following written content needs to be included in the packaging：Order No.、Customer contact person and contact information，Name of the product that needs to be returned or repaired；

Customers need to ensure that the original packaging and accessories of the product are intact、Accurate quantity，The customer's express delivery note cannot be directly pasted on the original packaging of the product；

Customers need to properly package the returned goods，If the packaging is too simple due to customer reasons，Logistics damage caused，Liuliu Mall does not assume full responsibility for the integrity of the products。

【Refund instructions】

1、If a refund is required，Please provide your name、bank account、Opening Bank。

2、in principle，From the date when Liulu Mall receives the refund request and the product returned by the customer，Refunds will be made to customers within one week on natural days in accordance with relevant regulations。However, due to delays in customers submitting refund requests and product returns，And banks、Reasons for refund cycle of Alipay and other third-party payment platforms，We cannot rule out the possibility of a delay in the refund process。

3、Alipay、Quick Money、Refunds for orders paid through online banking and orders paid by credit card upon delivery will be processed through the original refund method（in compliance with：Use Alipay to pay when placing an order，Refund directly returned to Alipay account）。

4、Please follow the payment method of the order，Be sure to apply for a refund within the following validity period：

5、Orders paid by cash on delivery method，Refunds will be made according to the invoice header。

1）Invoices with the company's name will be refunded to the company's account，Please provide account information that matches the invoice header。

2）If the invoice header is personal, please provide bank account information that matches the payer's information。

6、Orders paid by bank transfer method，Please make sure to keep the remittance receipt safe，A remittance receipt is required for refunds；Refunds will be processed directly from the 66 Mall account。

【legal liability】

Liuliu Mall reserves the right to interpret these rules，Reserve the right to modify these rules without notice；

If this rule violates the current laws and regulations of the country，Subject to the provisions of laws and regulations；

If there are situations not listed in the current laws and regulations of the country and these rules, this mall shall negotiate and communicate with the customer to handle them，Cannot be negotiated，Report to the Putian Administration for Industry and Commerce or the court for handling；

【Complaints and Suggestions】

We attach great importance to customer feedback and have been committed to continuously improving service quality。Liuliu Mall has opened a customer service center to handle complaints/Suggest a dedicated line，Accept customers、supplier、Internal employee complaints or suggestions about the company，The complaint handling specialist will ensure that all complaints and suggestions are fully recorded，And in48Completed within one working hour and responded to the complaint with feedback/adviser。

Complaint from the Customer Service Center of Liuliu Mall/Suggest a dedicated line：

phone：18050546273

QQ：86780948

Email：sh@66263.com